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Frequently Asked Questions

Q: How much weight will a Fast-Loc Classic Bracket Set hold?

A: Each set will hold up to 70 lbs safely when installed properly.


Q: What are Fast-Loc Brackets made of?

A: All Fast-Loc Brackets are made from Carbon Steel Alloy, powder coated black for long life.


Q: Will the Fast-Loc brand brackets work only on decks?

A: No, Fast-Loc brand brackets will fit any square post from 1 1/4" to 1 1/2". Wrought Iron Adapters allow them to fit square spindles down to 1/2".


Q: What size pickets will Fast-Loc brackets fit?

A: Fast-Loc brackets are designed to fit 1 1/2” square posts.  Universal Adapters are provided to allow installation on posts ranging in size from 1 1/4” square to 1 1/2” square.


Q: What is your return policy?

A: We offer a 30 day money back guarantee. We will refund the purchase price of the product only and reserve the right to charge a 15% restocking fee. Customer pays shipping charges to return product. No refunds or returns on custom products.


Q: How will the product be shipped?

A: FedEx or United States Postal Service (for small parts only).


Q: How long will it take to get my order?

A: Most orders ship within 2 business days. Transit time can take up to a week depending on your location. For custom brackets, allow 2-4 weeks for delivery.


Q: Can I track my order?

A: Yes, tracking information is available upon request. Send us an email.


Q: What are the shipping charges?

A: We use standard FedEx Home rates.


Q: What are the Processing charges?

A: We do not charge a separate processing fee.


Q: How much is the tax on my order?

A: Sales tax is charged to North Carolina residents only, current rate is 7% on products and shipping.


Q: Do the extenders affect the weight carrying ability of the Fast-Loc Classic Brackets?

A: No they do not.


Q: Can I sit or stand on Fast-Loc Brackets?

A: NO! Fast-Loc Brackets are not designed to support people in any way.


Q: Can I use the extenders separate from the Fast-Loc Classic Brackets?

A: No, the extenders are designed to work in conjunction with the Fast-Loc Classic and Super shelf style brackets only.


Q: Do you have any other colors?

A: No, However some of our customers have spray painted their Fast-Loc Brackets to their desired colors.


Q: What size pot can I put in the Fast-Loc Round Brackets?
A: Fast-Loc Round Brackets are sized by inches. If the bottom of the pot is smaller than the bracket size and the top is larger it will fit. For example: if you have a pot that is 5 1/2" at the bottom and 9" at the top it will fit in the 6" or the 8" Fast-Loc Round Bracket. However, it will sit much higher in the 6" than the 8". If the bottom of the pot is 6" it will not fit the 6" Fast-Loc Round Bracket. If you have any further questions please contact us.